Commitment to quality | Vars: Hautes-Alpes ski resort

Destination of Excellence

The Vars Tourist Office has been awarded the Qualité Tourisme mark, which will be renewed in September 2019.
Created by the French government, the aim of this mark was to improve the quality of tourist services in France.

Qualité Tourisme has since been replaced by the Destination d’Excellence mark, which continues and strengthens this approach. The Vars Tourist Office is now involved in the Destination d’Excellence certification process, which includes more stringent requirements in terms of quality of welcome, sustainability, accessibility and continuousimprovement.

This mark selects and unites, under a single symbol, the quality initiatives undertaken to ensure your satisfaction in hotels, tourist residences, holiday villages, campsites, restaurants, cafés and brasseries, seasonal rental agencies, tourist offices, places to visit and outdoor activities.

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/ In this context, the Vars Tourist Office undertakes to:

To provide you with an easily accessible reception and information area, with furniture to sit on and free Wi-Fi access.

To welcome you 305 days a year, by a professional team who care about your well-being in Vars, who will make things easier for you and provide you with clear and accurate information about the local tourist offer, free of charge. Our reception staff speak at least two foreign languages.

Ensure that information is reliable and up to date, and present the full range of qualified services available in the area for all customers. Provide tourist maps, plans and guides on paper in two foreign languages.

Display and publicise its opening times in at least two foreign languages and display emergency numbers on the outside.

Give you access to its dedicated trilingual website.

Respond to your letters, deal with your complaints and measure your satisfaction.

/ Our sustainability commitments

We keep our in-house printing to a minimum and print our publications on FSC- and PEFC-certified recycled paper

Our print settings are set by default to black and white and double-sided

Our emails are sorted and deleted regularly

We pay close attention to our energy and water consumption (switching off our equipment at the end of the day, minimising internal printing, etc.)

We print our publications on FSC- and PEFC-certified recycled paper and manage our stock of brochures to minimise waste at the end of the season. Translated brochures are printed on demand.

We sort and recycle our waste

We use reusable or recyclable tableware at our events (eco-cups, wooden cutlery, etc.)

We minimise our promotional giveaways, opting for eco-friendly products and local suppliers.

We encourage car-sharing wherever possible

The heating is turned down at night

We use eco-labelled cleaning products

/ And we’re counting on you to

Please continue to sort your waste during your stay: you can pick up a Waste Sorting Guide from the Tourist Office or download it via Smitomga, along with some reusable bags.

Please remember to use energy and water sparingly whilst on holiday.

You can dispose of your used batteries in our collection bin at the Tourist Office reception.

Please keep the places you visit clean, and respect the local flora and fauna during your walks and outdoor activities by picking up your rubbish.